COURSE CONTENT OVERVIEW:

• Define assertiveness and self-confidence, and list the four styles of communication
• Describe the types of negative thinking, and how one can overcome negative thoughts
• Explain the difference between listening and hearing
• Define the importance of goal setting, and practice setting SMART goals for assertive behavior
• Utilize methodologies for understanding your worth -- and the use of positive self-talk
• List reasons why a pleasing appearance and body language are critical for creating a strong first impression
• Practice sending positive communications phrased as “I-Messages”
• Practice strategies for gaining positive outcomes in difficult interpersonal situations.

      COURSE CONTENT OVERVIEW:

• Understand what communication is;
• Identify ways that communication can happen;
• Identify barriers to communication and how to overcome them;
• Develop their non-verbal and paraverbal communication skills;
• Use the STAR method to speak on the spot;
• Listen actively and effectively;
• Ask good questions;
• Use appreciative inquiry as a communication tool;
• Adeptly converse and network with others;
• Identify and mitigate precipitating factors;
• Establish common ground with others;
• Use “I” messages.

      COURSE CONTENT OVERVIEW:

• Understand problems and the creative problem solving process
• Identify types of information to gather and key questions to ask in problem solving

• Identify the importance of defining a problem correctly

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  Identify and use four different problem definition tools

• Write concrete problem statements

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  Use basic brainstorming tools to generate ideas for solutions

• Evaluate potential solutions against criteria, including cost/benefit analysis and group voting

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  Perform a final analysis to select a solution

• Understand the roles that fact and intuition play in selecting a solution

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  Understand the need to refine the shortlist and redefine it

• Understand how to identify the tasks and resources necessary to implement solutions

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  Evaluate and adapt solutions to reality

      COURSE CONTENT OVERVIEW:

• Define creativity
• Act with confidence
• Engage in curiosity
• Stop acting out of fear
• Learn from introspection
• Take risks

      COURSE CONTENT OVERVIEW:

• Define digital citizenship.
• Use technology appropriately

  Use social networking to create your brand.

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  Protect your reputation online.

• Practice safe use of technology.

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  Understand digital etiquette

      COURSE CONTENT OVERVIEW:

• Understand the difference between hearing and listening
• Know some ways to improve the verbal skills of asking questions and communicating with power.
• nderstand what ‘non-verbal communication’ is and how it can enhance interpersonal relationships.
• Identify the skills needed in starting a conversation.
• Identify ways of creating a powerful introduction, remembering names, and managing situations when you’ve forgotten someone’s name.
• Understand how seeing the other side can improve skills in influencing other people.
• Understand how the use of facts and emotions can help bring people to your side.
• Identify ways of sharing one’s opinions constructively.
• Learn tips in preparing for a negotiation, opening a negotiation, bargaining, and closing a negotiation.
• Learn tips in making an impact through powerful first impressions. 

      COURSE CONTENT OVERVIEW:

• Know the skills required for working outside the office
• Learn keys to proper self-management
• Learn ways to manage time efficiently
• Know different methods of organization and planning
• Identify various forms of communication and their proper use
• Address and resolve challenges that teleworkers can face

      COURSE CONTENT OVERVIEW:

• Plan and prioritise each day’s activities in a more efficient, productive manner;
• Overcome procrastination quickly and easily;
• Handle crises effectively and quickly;
• Organise your workspace and workflow to make better use of time;
• Delegate more efficiently;
• Use rituals to make your life run smoother;
• Plan meetings more appropriately and effectively.

      COURSE CONTENT OVERVIEW:

• Discuss the leadership gap between men and women
• Learn about women in various powerful positions
• Discuss different traits associated with women in management
• Understand the different barriers facing women in leadership positions
• Learn about the benefits of having women in the workforce