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Workshop Objectives:
- Understand what communication is;
- Identify ways that communication can happen;
- Identify barriers to communication and how to overcome them;
- Develop their non-verbal and paraverbal communication skills;
- Use the STAR method to speak on the spot;
- Listen actively and effectively;
- Ask good questions;
- Use appreciative inquiry as a communication tool;
- Adeptly converse and network with others;
- Identify and mitigate precipitating factors;
- Establish common ground with others;
- Use “I” messages.
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