Integrity Academy - Customer Service

COURSE FEATURES
Modules	12
E-learning Presentation	Yes
E-book	Yes
Trainee Manual	Yes
Quick Reference Guide	Yes
Implementation tools and Action plan	Yes
Downloadable Audio files	Yes
Videos	Yes
Certificate	Yes

Workshop Objectives:

State what customer service means in relation to all your customers, both internal and external
Recognize how your attitude affects customer service
Identify your customers’ needs
Use outstanding customer service to generate return business
Build good will through in-person customer service
Provide outstanding customer service over the phone
Connect with customers through online tools
Deal with difficult customers