Integrity Academy - Conflict Resolution

COURSE FEATURES
Modules	12
E-learning Presentation	Yes
E-book	Yes
Trainee Manual	Yes
Quick Reference Guide	Yes
Implementation tools and Action plan	Yes
Downloadable Audio files	Yes
Videos	Yes
Certificate	Yes

Workshop Objectives:

Understand what conflict and conflict resolution mean
Understand all six phases of the conflict resolution process
Understand the five main styles of conflict resolution
Be able to adapt the process for all types of conflicts
Be able to break out parts of the process and use those tools to prevent conflict
Be able to use basic communication tools, such as the agreement frame and open questions
Be able to use basic anger and stress management techniques